- Dynamics 365 Customer Service and its components
- Case lifecycle and managing cases
- Knowledge management in Customer Service
- Other customer service apps
- Dynamics 365 Field Service and key terminologies
- Work orders, incidents, and inspections in Field Service
- Scheduling, inventory, and asset management capabilities in Dynamics 365 Field Service
- Dynamics 365 Project Operations and deployment types
- Project services lifecycle and key terminologies
- Sales, Project, Expense, and Resource management capabilities
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Session Information
Tags
AudienceTechnical
Area of InterestDynamics 365 Customer ServiceDynamics 365 Field ServiceDynamics 365 SalesDynamics 365 Marketing
FormatOn-Demand
LanguageEnglish
Solution AreaBusiness Applications
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