Microsoft Partner-Ready Customer Journey-In-a-Box Playbooks are designed according to the Microsoft Customer Engagement Methodology (MCEM), and aim to give full visibility of Partners’ end-to-end potential earnings throughout the journey, from the Co-op funds to the usage of ECIF and incentives.

In each Journey you will find:

  • Customer Criteria and Buyer Persona
  • BOMs and other relevant sales and marketing documents
  • Partner Criteria and Skilling and Enablement Resources
  • Customer Journey with the end-to-end initiatives and all programs and incentives to leverage
  • Hero SKUs, Cross/Up sell Path and 3 customers suggested questions

Leverage these playbooks to get all the information needed to drive an end-to-end Customer Journey, improving your profitability and enhancing your business growth.

Find them below: